Return/Exchange Policy

We hope that you love all your Pumps' purchases. However, if you're not completely happy with your purchase here is our return/exchange policy.
IN STORE PURCHASES  *If you are not fully satisfied with your in store purchase, you can return the UNWORN merchandise WITHIN 14 DAYS for an EXCHANGE or STORE CREDIT ONLY.  *Shoes that have been worn will not be accepted unless there is a manufactures' defect.  *ALL SALE ITEMS & SPECIAL ORDERS ARE FINAL SALE.*
ONLINE PURCHASES  *If you are not fully satisfied with your online purchase, you can return the UNWORN merchandise WITHIN 14 DAYS for an EXCHANGE or REFUND.  *Shoes that have been worn will not be accepted unless there is a manufactures' defect.  *Returns postmarked more than 14 days will be subject to a 15% restocking fee.  *Pumps will not refund shipping fees.  *Please call or email us if you are planning to return/exchange an item. natalie@gottahavemypumps.com  972-562-4555  *Please ship your return/exchange through an insured trackable carrier, as Pumps cannot be responsible for lost or damaged packages.  *Please do not use the manufactures' box as a shipping container.  *ALL SALE ITEMS ARE FINAL SALE.*  *Please ship all returns & exchanges to Pumps 103 E. Virginia Suite 101 McKinney, TX 75069

McKINNEY STORE HOURS & CONTACT INFO

Monday - Saturday:   10am-5pm

Sunday:  by appointment

103 E. Virginia  Suite 101

McKiney, TX 75069

972-562-4555

natalie@gottahavemypumps.com